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GELIN Diamond

How should I care for my jewelry?

How can I pick the correct ring size for me?

Can I personalize my jewelry?

What is the process for making a customized request for my necklace?

ABOUT OUR PRODUCTS

What shipping choices do you offer?

Where is my order?

Where do I find my order ID number?

I didn't get a confirmation email.

SHIPPING

Is it possible to change my shipping address?

How can I change the personalization details on my order?

Is it possible to make changes to the order I have already placed?

How can I include an additional item to my existing order?

ORDER TRACKING

What is the policy for returns and cancellations?

If my chain has broken, what steps should I take?

The gold color that I received is incorrect, what should I do?

If anything happens to my jewelry like damaging, tarnishing, etc. what should I do then?

RECEIVED ORDER ISSUES

What payment options are available for customers?

I fulfill all the requirements but I have issues with the checkout/payment section, why?

I am having trouble using my promotional code. How can I resolve this?

Can I use more than one coupon code?

Klarna Terms and Conditions

PAYMENT & PROMO OPTIONS

How many followers do I need to have to apply for the content creator program?

What kind of content are you looking for from your content creators?

How often do you provide updates and support to your affiliates?

Are there any requirements to become an affiliate for your jewelry brand?

INFLUENCER & AFFILIATE

We are happy to welcome you to our GELIN family. Learn more about our products.

You can find shipping fees, delivery times, and any additional information related to the shipping process here.

On this page, you can find the details of your order, make changes to your order or add additional jewelry pieces to your order.

Here you can discover solutions and contact information for addressing any unpleasant occurrences related to your orders, such as damages, incorrect items, or other issues that may have transpired with your items.

An easy & trustable customer experience is the first priority for us. Here is the guide for you to answer all your questions.

A great opportunity to earn commissions for each sale you refer by promoting our high-quality 14k gold jewelry