# gelin-diamond

> Public Help Center articles for gelin-diamond.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How should I care for my jewelry?](https://help.gelindiamond.com/en-US/how-should-i-care-for-my-jewelry-200438.md): Looking after your jewelry is super important if you want to keep it looking its best! With a few easy tips, you can make sure your favorite pieces stay in great shape for longer. You can learn how here.
- [How can I pick the correct ring size for me?](https://help.gelindiamond.com/en-US/how-can-i-pick-the-correct-ring-size-for-me-200444.md): Choosing the right ring size can be tricky, but it's essential for ensuring your ring fits comfortably and securely. With a few tips and tricks, you can determine your correct ring size and enjoy your favorite pieces with confidence. Here is how.
- [Can I personalize my jewelry?](https://help.gelindiamond.com/en-US/can-i-personalize-my-jewelry-200445.md): Yes, we offer personalization on select pieces to make them truly unique to you. Additionally, all of our products are available in three different colors: yellow gold, white gold and rose gold, giving you the option to customize your jewelry to your
- [What is the process for making a customized request for my necklace?](https://help.gelindiamond.com/en-US/what-is-the-process-for-making-a-customized-request-for-my-necklace-200446.md): At our jewelry brand, personalizing your jewelry is easy and straightforward. You can first select your preferred color from the available options for the product. For items that allow further customization, you can write your desired specifications
- [What shipping choices do you offer?](https://help.gelindiamond.com/en-US/what-shipping-choices-do-you-offer-200516.md): We offer a variety of shipping options to make this process as smooth as possible for our customers. From standard shipping to express shipping, we've got you covered.
- [Where is my order?](https://help.gelindiamond.com/en-US/where-is-my-order-200517.md): If you're wondering where your order is, you can easily track it by visiting the "Order Tracking" section. Simply enter your order number and email address to find out the status of your shipment in real-time.
- [Where do I find my order ID number?](https://help.gelindiamond.com/en-US/where-do-i-find-my-order-id-number-200518.md): We send an order confirmation email with the order ID number to the email address you provided. If you're having trouble finding it, please reach out to our customer support team for assistance.
- [I didn't get a confirmation email.](https://help.gelindiamond.com/en-US/i-didnt-get-a-confirmation-email-200520.md): If you're having trouble locating your order ID number, don't worry! The first place to check is your inbox, and if it's not there, your spam folder. If you still can't find it, you can always reach out to our customer support team for assistance. Th
- [Is it possible to change my shipping address?](https://help.gelindiamond.com/en-US/is-it-possible-to-change-my-shipping-address-200465.md): Of course! You can contact our customer support team to make changes to your shipping address. They will ask you information about your new address, or the address you want to use.
- [How can I change the personalization details on my order?](https://help.gelindiamond.com/en-US/how-can-i-change-the-personalization-details-on-my-order-200466.md): To make changes to your details, you can contact our customer support team via e-mail or call. They will help you right away!
- [Is it possible to make changes to the order I have already placed?](https://help.gelindiamond.com/en-US/is-it-possible-to-make-changes-to-the-order-i-have-already-placed-200485.md): Yes! It is possible to make changes to the order you have already placed. If your order has not shipped yet, our customer team will provide you with help on this issue.
- [How can I include an additional item to my existing order?](https://help.gelindiamond.com/en-US/how-can-i-include-an-additional-item-to-my-existing-order-200487.md): When you place another order, please make sure to contact our customer support team, and they will combine your packages or will add your new order with the package of your existing order.
- [How can I change the personalization details on my order?](https://help.gelindiamond.com/en-US/how-can-i-change-the-personalization-details-on-my-order-200490.md): If you think that your personalization details need to be changed, our customer team will help you with that! They will ask you questions about which details you want to change and change them on our system.
- [What is the policy for returns and cancellations?](https://help.gelindiamond.com/en-US/what-is-the-policy-for-returns-and-cancellations-200541.md): We offer a refund policy with no questions asked for any purchase made within the United States if you are not satisfied with your order. You have up to 14 days after receiving the item to return it. To initiate the return process, you can contact ou
- [If my chain has broken, what steps should I take?](https://help.gelindiamond.com/en-US/if-my-chain-has-broken-what-steps-should-i-take-200542.md): You should contact our customer support team. Write them that your chain has broken and it is always better if you could add a photo of your broken chain. When you contact them, they will immediately start a replacement or a return process for your o
- [The gold color that I received is incorrect, what should I do?](https://help.gelindiamond.com/en-US/the-gold-color-that-i-received-is-incorrect-what-should-i-do-200543.md): Contacting our customer team will solve this problem! When you reach them via e-mail or call they will handle this situation. Our customer team will ask you for the gold color that you want and re-arrange your order.
- [If anything happens to my jewelry like damaging, tarnishing, etc. what should I do then?](https://help.gelindiamond.com/en-US/if-anything-happens-to-my-jewelry-like-damaging-tarnishing-etc-what-should-i-do-then-200544.md): Since all of our jewelry is made of 14k Solid Gold, they will not tarnish but if it is damaged then you should contact our customer support team (contact@gelindiamond.com). They will find the right solution for you like the replacement process and wi
- [What payment options are available for customers?](https://help.gelindiamond.com/en-US/what-payment-options-are-available-for-customers-200426.md): You can buy now and pay easily with Visa, Mastercard, PayPal, Maestro, American Express, Discover, JCB, Google Pay, Amazon Pay, Apple Pay. or you can buy now and pay later with Shop Pay, Affirm, Klarna, or Afterpay.
- [I fulfill all the requirements but I have issues with the checkout/payment section, why?](https://help.gelindiamond.com/en-US/i-fulfill-all-the-requirements-but-i-have-issues-with-the-checkoutpayment-section-why-200427.md): Just let us know your order details via our customer support team or an e-mail and we'll send you a PayPal Payment Request to complete your payment and process your order.
- [I am having trouble using my promotional code. How can I resolve this?](https://help.gelindiamond.com/en-US/i-am-having-trouble-using-my-promotional-code-how-can-i-resolve-this-200428.md): If you are experiencing difficulty while redeeming your coupon, it could be due to an expired code or an incorrect code entry. Kindly ensure that you input the promotional code precisely as it was provided, without any spaces. If you still have the i
- [Can I use more than one coupon code?](https://help.gelindiamond.com/en-US/can-i-use-more-than-one-coupon-code-200429.md): Each purchase is limited to the use of only one promotional coupon code or free gift.
- [Klarna Terms and Conditions](https://help.gelindiamond.com/en-US/klarna-terms-and-conditions-101169.md): Thank you for choosing to shop with Klarna. This is a credit agreement between you and us. When we use ‘us’, ‘we’ or ‘our’ in this document, we mean Klarna Bank. When we use ‘you’ in this document, we mean anyone who has bought something using Pay La
- [How many followers do I need to have to apply for the content creator program?](https://help.gelindiamond.com/en-US/how-many-followers-do-i-need-to-have-to-apply-for-the-content-creator-program-200421.md): How many followers do I need to have to apply for the content creator program?. Passionate and authentic individuals who are excited about our brand and mission are encouraged to apply for our program. No follower count requirement.
- [What kind of content are you looking for from your content creators?](https://help.gelindiamond.com/en-US/what-kind-of-content-are-you-looking-for-from-your-content-creators-200423.md): Our creators should showcase our jewelry in a creative and authentic way, including product reviews, lifestyle shots, and fashion inspiration. We encourage them to be themselves and show off their unique personalities!
- [How often do you provide updates and support to your affiliates?](https://help.gelindiamond.com/en-US/how-often-do-you-provide-updates-and-support-to-your-affiliates-200424.md): We provide our affiliates with regular updates and dedicated support to help them succeed. Our team is always available to answer any questions and offer guidance on how to optimize your affiliate efforts.
- [Are there any requirements to become an affiliate for your jewelry brand?](https://help.gelindiamond.com/en-US/are-there-any-requirements-to-become-an-affiliate-for-your-jewelry-brand-200425.md): We welcome all interested individuals and businesses to apply to become an affiliate for our jewelry brand. However, we do have certain standards and requirements that must be met, such as having an active website or social media presence and a focus